Privacy Policy

Ratri ("we", "us", "our") operates from 309 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This policy explains how we handle personal information collected through our website and in connection with our watch repair and restoration services. We take data handling seriously and aim to be straightforward about what we do and why.

1. Information We Collect

We may collect the following personal data when you use our website or contact us:

• Name and contact details (email address, phone number) submitted through our contact form
• Watch-related information you choose to share to describe your service request
• Technical data collected automatically (IP address, browser type, pages visited) through cookies and analytics tools

We do not collect sensitive personal data, payment card details, or information about minors. We do not purchase or receive contact lists from third parties.

2. How We Use Your Information

Personal data you submit is used for the following purposes:

• Responding to your enquiry and providing watch service information
• Managing the intake, progress, and collection of watches left in our care
• Sending service-related communications (appointment updates, condition notes)
• Improving our website through aggregated, anonymised usage data

We do not use your data for automated profiling, sell it to third parties, or use it for purposes unrelated to our watch repair services.

3. Legal Basis for Processing

We process personal data on the following grounds:

• Consent — for marketing communications, if you have opted in
• Legitimate interest — for responding to enquiries and managing ongoing service relationships
• Contractual necessity — where data is needed to fulfil a service you have requested

Thailand's Personal Data Protection Act B.E. 2562 (PDPA) governs our data practices. We comply with its requirements regarding consent, data subject rights, and security standards.

4. Data Retention

Contact enquiry data is retained for up to 24 months from the date of last contact. Service records for watches that have been in our care may be retained for up to 5 years for reference purposes. You may request deletion at any time (see Section 7).

5. Data Security

We take reasonable steps to protect personal data:

• Website data is transmitted over HTTPS
• Access to client data is limited to workshop staff who need it to fulfil service requests
• We review our data handling practices regularly and update them where needed
• In the event of a data breach affecting your personal information, we will notify you in accordance with PDPA requirements

6. Cookies

We use cookies to understand how visitors use our site and to remember preferences. These include essential cookies (necessary for the site to function) and optional analytics cookies. For full details, see our Cookie Policy. You can manage cookie preferences at any time via the cookie settings on our homepage.

7. Your Rights

Under the Thailand PDPA, you have the following rights regarding personal data we hold about you:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your personal data, where no legal retention requirement applies
• Portability — receive your data in a structured, commonly used format
• Objection — object to processing based on legitimate interest
• Withdrawal of consent — withdraw consent for marketing at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You may also lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand if you believe your data rights have not been respected.

8. Third-Party Services

Our website may use Google Analytics for aggregated usage statistics. These services may set their own cookies. We do not share identifiable personal data with advertising networks. Our website may contain links to external pages — we are not responsible for the privacy practices of those sites.

9. Children's Privacy

Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of the page reflects the most recent revision. Continued use of our website after a change constitutes acceptance of the updated policy.

11. Contact

For any questions about this policy or how we handle your data:

• Email: [email protected]
• Address: 309 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand
• Phone: +66 2 892 5471